• Call Forwarding — Automatically route incoming calls to another number
• IVR (Interactive Voice Response) — Streamline customer interactions with automated menus
• Call Waiting — Never miss important calls with real-time alerts
• Hunt, Ring, and Pickup Groups — Ensure seamless call distribution among teams
• BLF (Busy Lamp Field) — Monitor phone line statuses in real-time
• Voicemail — Retrieve messages via IVR or a self-care portal
• Caller ID (CLI) — Know who’s calling before you answer
• Call Transfers — Seamlessly transfer calls within or outside the PBK
• Call Parking — put calls on hold and retrieve them from any station
• Call Queues — Enhance call management with advanced queueing
• Call Supervision — Monitor and guide employees’ calls in real time
• Three-Way Calling — Instantly add a third party to active conversations
• Speed Dialling — Quickly connect to frequently dialled numbers
• Paging & Intercom Calls — Instant push-to-talk functionality
• Enterprise Directory — Centralized phone directory for quick dialling
• Music-on-Hold — Keep callers engaged with customized hold music

• AI Basic Speech-to-Text —
  Transcribe calls in real-time for accurate record-keeping
• AI Sentiment Analysis —
  Gain insights into customer emotions for better engagement
• AI Intelligent Integration —
  Seamlessly connect calls with CRM, helpdesk, and analytics tools

Advanced Call Storage & Compliance —
Securely archive calls with full compliance and audit trails